• Weather Policy

    Weather Policy, Rain Outs, and Makeup Games

    We will do our best to make the best weather calls for everybody. We try to do our best to give everyone the most amount of notice possible. We  try to make all final decisions about weather by 5 p.m. of game day.

    Please check our weather line throughout the day (347)-491-7001 and/or our social media pages as we will update people through there and by email.

    Also be aware, if we do rain out a game we will make up that week later in the season. If we have more than 2 rain outs during the season, we will do our best to make those games up, but cannot guarantee more than 2 made up rain outs.

  • T-Shirt Policy

    T-SHIRT COLOR POLICY

    When your Captain signs up they will select the team’s top two color preferences. T-Shirt color is NOT guaranteed. When assigning colors to teams we will do our best to assign your team’s preference. Often times, many teams in the same league will select the same color (it happens more than you think), so if we cannot get your team one of your top two choices we will do our best to select another color in the same shade. Color preference given based on when teams sign up for the league, the earlier the better. NYC Social will make its best effort to accommodate your shirt color preference, but please be aware that we cannot guarantee the color(s) you selected.

    There are 16 colors that we use. Feel free to customize them and get crazy with it!

    T-Shirt Ordering Deadline

    We have a registration deadline each season, that deadline is also the same deadline to order your shirt. If you register AFTER the deadline then you will not receive a shirt at the beginning of the season. We order thousands of shirts at one time and we unfortunately cannot change the shirt order once it has been submitted. So please make sure all of your friends and teammates are signed up by the deadline so we can include them in the shirt order.

    MISSING/REPLACEMENT SHIRT POLICY

    NYC Social understands things can happen: our shirt production team makes a mistake counting, you miss the first week and someone grabs your size, the captain loses your shirt, it’s not quite the size you want, aliens steal it… things happen.

    NYC Social each season offers players the opportunity to re-order a shirt. After the first week of your league, your host will email all players with a link to fill out a re-order form. Please fill that out fully by the deadline (Fun Fact: your team shirt color is next to your team name in the schedule). We will then order the shirt for you and have them sent to the venue for you.

    If you have any further questions about T-Shirt Policies, please e-mail info@nycsocial.com.

  • Refund Policy

    By registering for a league with us you are agreeing to the following refund policies.

    Refunds are not available for any leagues, social events, practices,  parties or outings. League rosters have limited space and last minute player cancellations hinder our ability to properly plan and organize our seasons.

    Refunds are not available for any e-game event, including but not limited to, Trivia, Bingo, Game Show, Mario Kart or FIFA/Madden Tournaments. If an event is cancelled or postponed, you will be issued credits or receive the option to move to an alternate event of similar nature.

    If a league is cancelled due to lack of player registration or venue issues, players will be provided with alternate leagues to play instead. If you are unable to play in an alternate league, you will have the option for a full refund. However, if you fail to respond to the league cancellation email by the indicated deadline, you forfeit your refund and your registration fee will be converted into a league credit. This policy does not apply to leagues cancelled due to Covid-19 (see below).

    Any league(s) cancelled due to issues or complications related to Covid-19 will result in players being eligible to receive a pro-rated credit for any cancelled dates.  No refunds will be issued in this situation.

    In some cases, we may need to delay the start of the league. This may be due to teams needing more time to complete their rosters, venues having schedule conflicts and other various reasons. We reserve the right to delay the start of a league, and will incorporate all planned games into the revised schedule to the best of our ability. Delayed start dates for the league are not grounds for a refund.

    A player’s or team’s decision not to participate in a league they have registered for is not grounds for a refund.

    • If players or teams choose not to participate, we will issue a full site credit up to 2 weeks before the registration deadline date.
    • If it is within 2 weeks of the registration deadline – Partial credit will be issued on a case by case basis

    All site credits must be used within 1 year of receiving the site credit.

    Refunds are not given if a player moves, change in work schedule, or any other non-league related changes. Participation in adult sports, even at the recreational level, may result in injury. Volo Sports does not refund players’ fees if they are injured.

    We always do our best to play all scheduled games in a season. If games have to be postponed due to weather, facility issues, or any other reason, we will do our best to make the games up at the end of the season at the same location. In some cases the game location may be changed in order to make the games up. In the rare case we are unable to make-up postponed games, players will receive a prorated credit for those games.

    Games will be made up in the best possible form which may include, but not be limited to, multiple games in one night or games held on a non-league night of the week. Refunds will not be issued if a player is unable to attend the scheduled make up game.

    All requests must be submitted in writing to info@nycsocial.com.

    VOLO PASS
    Refunds are not available for Volo Pass subscriptions. Volo Pass subscriptions are charged monthly on the day of the month of the initial registration. Subscriptions can be cancelled at any time and a player’s subscription will be valid until the expiration date of their subscription (date when next month’s payment would have been due).

  • Forfeit Policy

    We want everyone to have the best and most enjoyable playing experience possible. Most important to that experience is having a team to play against! Therefore we ask all teams to give us at least 24hrs notice prior to their game if they are not going to show up. We understand things happen, people take vacations, meetings come up, etc. So we will do our best, when given notice, to schedule a different opponent to replace the team that will we missing a week.

    However for the integrity of competition and in effort to keep our leagues fun, if you/your team forfeits two weeks of the season you will be removed from playoffs. So just don’t do it and show up to your games!